About Us Established in 1973
We look forward to answering any inquires and concerns via email
We have been in business in Canada for over 51 years, selling STERLING and SILVERPLATE flatware, hollowware & fine bone china. We guarantee that what we sell is original. We do not sell monogrammed or damaged flatware unless stated. Items are not new and consequently may show some sign of use.
We only sell online via our web site. We so not have a store or pick up location.
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How to Order
Please send an email - info@silverpattern.com with the pattern name, measurements and quantities of the items for which you are looking as well as the destination. We will respond as soon as we have checked our inventory for availability.
Sales Policy
Prices are listed in Canadian Dollars. Your order will be processed and an invoice will be sent including shipping charges. Canadian Residents are subject to all applicable taxes.
If you are unhappy with your purchase. Please notify us within three days of receipt of your order. If the goods are returned to us within 10 days in the same condition as they left us, we will gladly refund the cost of the item minus all the actual shipping and insurance costs. For orders paid via Visa or MasterCard, 4.5% will be deducted from the refund as we are not refunded the service charge by the credit card companies. For orders paid via Pay Pal - effective May 19, 2020, Pay Pal will no longer refund merchant fees and the fees will be deducted from the refund. International returns must be sent via the Post Office. We do not ship or accept parcels sent via UPS, FedEx, etc. due to their high brokerage fees. If you have any questions, please let us know.
Payment Methods Accepted
Visa & MasterCard & Pay Pal
Goods will be sent within three business days.
Interac E-Transfer
Goods will be sent within three business days.
International Money Orders
Goods will be sent within three business days.
Cheque/Check
Goods will be sent following a hold of fourteen business days.
Shipping
All orders are properly packaged, insured and shipped via Canada Post.
Privacy Policy
Your privacy is very important. We do not sell or release any customer information to any third party. We do not store any customer credit card information on our computers, on our web site or on our server.